We are committed to providing a professional service to all our clients and customers. If things go wrong, we need you to tell us about them. This will help us to resolve issues as soon as possible and improve our service going forward.
If you have a complaint, please put this in writing by email to: firstname.lastname@example.org
We will acknowledge your complaint in writing within three working days.
We will ensure that we understand your complaint fully before investigating and may contact you for further details.
Your complaint will be investigated by a Director.
We will provide a formal written response and propose a resolution.
You will receive our final response within a maximum of eight weeks.
We hope that we will be able to resolve your complaint, however should you remain unhappy or we have not resonded within eight weeks you can refer your complaint for independent review.
Your complaint must be referred to The Property Ombudsman within 12 months of our final response.